Trainings
We partner with your team to make AI stick
CitizenWorks is a senior automation firm that transforms how mid-market and enterprise organizations operate. We don't just build systems—we sit alongside your team, deliver immediate wins, and develop internal capabilities so automation becomes a competitive advantage, not just another tool to manage.
Our approach is different: we focus on practical implementations that your existing team can own and scale. No black boxes, no vendor lock-in, just measurable results that compound over time.
What CitizenWorks is
What we are
A small core team with a trusted bench of specialists. We map real work processes, ship the smallest useful system that delivers immediate value, and coach your people until productive automation habits stick permanently.
We believe in building capabilities, not dependencies. Every system we create comes with documentation, training, and transfer of ownership to your internal team.
What we're not
A one-and-done consulting engagement that leaves you with something you can't maintain.
A black box solution that only we understand and operate.
A platform vendor trying to sell you subscriptions.
We're also not generalists who promise everything. We specialize in automation that connects your existing tools and enhances your current workflows.
The partnership model
Our engagement follows a proven four-phase approach designed to build lasting automation capabilities within your organization.
1
Advisory
Pick automation targets that move real numbers and establish clear guardrails for implementation and security.
2
Build
Ship clean, documented workflows that integrate seamlessly with your existing technology stack.
3
Train
Upskill operators and managers with live training sessions, documentation, and regular office hours for ongoing support.
4
Evolve
Review performance metrics, expand the automation roadmap, and retire workflows that no longer deliver ROI.
Cadence you can expect
  • Monthly roadmap reviews and strategic planning
  • Weekly implementation touchpoints during active sprints
  • Regular office hours for troubleshooting and questions
  • Quarterly checkpoints on outcomes and adoption metrics
Typical engagement
Three to twelve months for initial capability building, with the option to keep us on retainer for steady improvements and expansion into new areas.
Most clients see their first meaningful automation within 30 days and achieve operational independence within 6 months.
Why teams bring us in
Organizations typically engage CitizenWorks when operational inefficiencies are constraining growth and existing resources can't address the underlying workflow challenges.
Process bottlenecks
Manual steps are creating delays in sales cycles, operational workflows, or content production that directly impact revenue and customer satisfaction.
Data fragmentation
Critical business information is scattered across multiple systems, making it difficult to get accurate insights and maintain data integrity for decision-making.
Resource constraints
Team members are stretched thin handling repetitive tasks, leading to increased error rates and reduced focus on high-value strategic work.
Scalability needs
Leadership wants measurable operational improvements and increased capacity without the cost and complexity of expanding headcount.
What success looks like
Our clients see progressive improvements that build on each other, creating sustainable competitive advantages through enhanced operational efficiency.
1
First 90 days
One major bottleneck eliminated with a clean, documented automation system that your team can confidently operate and maintain independently.
2
By 120 days
A small but powerful portfolio of reliable automations running smoothly, with trained operators who understand the systems and a prioritized backlog of future opportunities.
3
By 6 months
A self-sufficient internal automation capability where your team confidently ships improvements and expansions without requiring external support or heroic efforts.
Immediate impact
Quick wins that demonstrate value and build momentum for larger automation initiatives.
Capability building
Your team develops skills and confidence to identify and implement automation opportunities.
Sustainable growth
Long-term operational advantages that scale with your business needs.
How we work with you
Our implementation methodology focuses on delivering value quickly while building your team's capability to maintain and expand automation efforts over time.
Identify & Define
We work with your team to identify one high-leverage workflow that will deliver measurable business impact and clearly define what success looks like.
Build & Integrate
We build the automation using your existing tools and infrastructure, with clear progress checkpoints, comprehensive logging, and full transparency throughout the process.
Enable & Repeat
We transfer complete ownership to your team through training and documentation, then apply the same proven process to your next automation opportunity.

Our commitment: Every automation we build comes with complete documentation, training materials, and ongoing support during the transition period. You'll never be left with a system you can't understand or maintain.
Principles we work by
These core principles guide every decision we make, ensuring that the automation solutions we build are reliable, maintainable, and aligned with your organization's long-term success.
Human-centered control
Keep humans in control of critical decisions while automating repetitive tasks. Every system includes clear override mechanisms and human checkpoints where they matter most.
Tool familiarity
Prefer simple, proven tools your team already uses rather than introducing complex new platforms that require extensive training and ongoing management.
Resilient design
Design every workflow with failure modes in mind, including automatic retries, error notifications, and graceful degradation so business operations never stall.
Clear documentation
Name components clearly, document all flows comprehensively, and leave detailed trails so your team can troubleshoot, modify, and expand systems confidently.
Security by design
Protect sensitive data through least-privilege access controls, comprehensive audit logging, and security practices that meet enterprise compliance requirements.
Our Leadership
Jamie Christensen
Founder & Principal
CitizenWorks is led by Jamie Christensen, who brings a decade of operational excellence experience from the healthcare industry. Before founding the firm, she specialized in building mission-critical systems that maintained performance under extreme pressure.
Today, Jamie directs a carefully vetted bench of automation specialists with deep expertise across the modern automation stack: Zapier, Make, n8n, Airtable, Supabase, web scrapers, GPT, and Claude integrations.
Her approach combines healthcare industry precision with enterprise-grade scalability, ensuring every automation solution meets the demanding reliability and security standards that growing organizations require.
Healthcare systems experience
Deep understanding of mission-critical operations where failures aren't an option.
Specialist network
Curated bench of experts across all major automation platforms and tools.
Enterprise focus
Proven track record delivering automation solutions that scale with business growth.
Who we serve best
CitizenWorks delivers the greatest value for organizations that are ready to invest in building internal automation capabilities rather than simply purchasing another software tool to manage.
5-200
Team size range
Organizations with enough complexity to benefit from automation but small enough to maintain operational agility.
90%
Outcome focused
Leaders who want measurable business results, not just technology implementations that look impressive but don't move metrics.
3-12
Typical engagement
Months needed to build sustainable automation capabilities that your team can maintain and expand independently.
Ideal characteristics
  • Operations or leadership teams committed to capability building
  • Teams with operators, EAs, or analyst roles ready to learn and build, not just execute clicks
  • Clear business processes that can benefit from systematic automation
  • Leadership support for process change and team development
We work best with organizations that view automation as a strategic capability to develop, rather than a service to outsource permanently.
Stay in the loop
Rework Newsletter
Rework is our newsletter focused on automation strategies that deliver measurable business results to individual employees looking to redefine their day-to-day. Each week, we share stories of how individuals were able to take automation into their own hands and make an impact on their team.
Join perations leaders who rely on ReWork for practical automation insights.
Ready to get started?
The best automation projects start with a clear understanding of your specific operational challenges and the leverage points that will deliver the most impact for your organization.
Our strategy call is designed to quickly assess whether there's a genuine opportunity for automation to move your business metrics, and if so, to outline your first high-value implementation target.
What to expect
  • 30-minute focused conversation about your operational bottlenecks
  • Assessment of automation readiness and potential impact areas
  • Clear next steps if there's a good fit for partnership
  • No sales pitch—just an honest evaluation of mutual fit
Come prepared with
  • One specific workflow that's currently slowing your team down
  • A rough sense of the time it takes and who's involved
  • Your timeline for wanting to see initial results
Let's confirm there's leverage here and map your first win.
CitizenWorks • Automation that sticks • hello@citizenworks.com